Make the Right Call to Identify and Report a Utility Emergency

Published on: 2022/11/30 - in Releases

RELEASE — Utilities Kingston is urging residents to know their electricity provider so they know who to call in the event of an electricity emergency. The utility company is also concerned with residents reporting potentially life-threatening emergencies using email or social media.

“This is about making the right call. We proudly serve customers in our distribution area, but there are parts of Kingston that are served by other utility providers. It’s important to know your provider and who to call in case of a utility emergency,” says Jim Miller, Chief Operating Officer, Utilities Kingston.  “We want to help people understand how to identify a utility issue. Our 24-hour emergency phone line is the safest way to report it, in our area.”

Who provides your electricity?

In the event of a power outage or electricity emergency:

  • Utilities Kingston customers – check or call 613-546-1181 anytime.
  • Hydro One customers – report an outage by texting 92887 (WATTS), through the company’s outage map at, or by calling 1-800-434-1235.
  • Eastern Ontario Power customers – call 1-844-701-9473.

To see if you are in Utilities Kingston’s service area, use the address look-up at Utilities Kingston’s electricity customers are in Central Kingston, Barriefield and CFB Kingston.

If you are not in Utilities Kingston’s area, to find your provider, check your electricity bill or view a map of electricity service areas in Kingston, available at the link above.

Always call to report a utility emergency

Utility issues could create a serious safety hazard. Always call – and NEVER email or use social media – to report a utility emergency:

  • If you see a downed power line or other life-threatening situation, call your electricity provider’s emergency line or 9-1-1.
  • Tree branches on power lines, open utility boxes and damaged hydro poles could all create serious safety risks and should be immediately reported. Call the electricity provider for your area. (See above for a list of who to call.)

Learn how to prepare for – and prevent – utility issues and emergencies at

Release via City of Kingston