Certified technicians will soon be visiting Utilities Kingston customer homes and businesses to replace end-of-life water meters, with scheduled homeowners being informed with a pamphlet in their mailbox, according to the utility.
Since October of 2015, the agency’s water meter replacement project has replaced more than 16,000 end-of-life water meters in Kingston, ensuring the continued accuracy of metering equipment. 2,100 water meters are set to be replaced in 2020.
Most of the meter replacements will take place on an appointment basis throughout the east, west and central areas of the city and Utilities Kingston says their certified technicians will always be in uniform and carry photo identification.
The majority of meter replacements will take place on an appointment basis and customers are asked to watch their physical mailbox for an envelope, enclosed with a letter and coloured pamphlet, from Utilities Kingston.
Receiving the pamphlet, which contains information on how to book and prepare for the appointment, means that meter installers are in your area and you have two weeks to schedule an installation appointment with Utilities Kingston.
Tenants are encouraged to either follow the enclosed instructions to book an appointment, or to notify their landlords that they have received a notice, while landlords are reminded by the utility that they are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings.
“Customers who don’t receive a communication from Utilities Kingston in their physical mailbox will not be impacted by this program at this time, and don’t need to take any action,” Utilities Kingston added in a release.
More information about the water meter replacement program can be found at utilitieskingston.com or by calling Utilities Kingston customer service at 613-546-0000.