Know Who Your Electricity Provider is to Report Utility Emergencies

Published on: 2021/11/24 - in News

Residents are advised to ensure the know who their electricity provider is so they know who to call in the event of an electrical emergency. The message from Utilities Kingston also expressed concern about its customers reporting potentially life-threatening emergencies using email or social media.

“This is about making the right call. We proudly serve customers in our distribution area, but there are parts of Kingston that are served by other utility providers. It’s important to know your provider and to know who to call in case of a utility emergency,” said Jim Miller, chief operating officer of Utilities Kingston.  “We want to help people understand how to identify a utility issue, and that our 24-hour emergency phone line is the safest way to report it, in our area.”

In the event of a power outage or electrical emergency, Utilities Kingston customers can check online at or phone 613-546-1181 anytime. Hydro One customers can go to, text WATTS (92887), or phone 1-800-434-1235, while Eastern Ontario Power customers should call 1-844-601-9473.

You can use the address look-up tool to determine if you are in Utilities Kingston’s service area, which includes Central Kingston, Barriefield and CFB Kingston. If you are not in Utilities Kingston’s area, check your electricity bill to see who your provider is or view a map of electricity service areas in Kingston on the Utilities Kingston website.

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