Kingston Fire & Rescue Seeks Community’s Help Evaluating its Performance

Published on: 2021/04/21 - in News

Kingston Fire & Rescue (KFR) is looking to become one of only 10 nationally accredited departments and is asking for the community’s help as the department composes its application to be sent later this summer.

“By being an accredited department, we formalize our process for measuring, evaluating and improving our services,” says Fire Chief Shawn Armstrong.

Accreditation through the Centre for Public Safety Excellence (CPSE) is an “external endorsement that the department is taking strides—big and small—to continually improve” that involves a comprehensive review process.

Public engagement is an important piece of KFR’s application and says its content will be packaged so it’s friendly to all ages.

“Each week, we will launch a new poll on Get Involved Kingston that highlights a lesser-known fact about the service,” said Fire Chief Armstrong. “We know families are together at home because of the pandemic. Please consider using a portion of this time at home to learn more about KFR, together.”

KFR launched a survey today to collect input on three key areas: general knowledge and awareness of KFR, residents’ role in their own public safety, and KFR services.

This week’s polling question and the survey can be completed at this Get Involved Kingston page. A paper copy of the survey can be obtained by calling 613-546-0000 and KFR will provide a postage-paid envelope to return the survey to City Hall. Additionally, the survey can be completed over the phone with City staff by calling 613-546-0000.

“Kingston Fire & Rescue is committed to continuous improvement,” said Fire Chief Armstrong. “We thank every person who helps us realize that mission by taking time to learn more about KFR and share input.”

Photo: Wikimedia Commons