Book Appointment to Have Your Water Meter Replaced

Published on: 2016/03/04 - in Releases

If you own or rent one of the 3,000 Kingston properties slated for a free end-of-life water meter replacement this spring, Utilities Kingston wants you to book your appointment.

If you have received a mailed, full-colour pamphlet or reminder notice about the replacement program, please call or go online to make your appointment with Neptune Technology Group, which has been hired by Utilities Kingston to replace the water meters in central and west-end Kingston.

“We know people are busy, so we try to make it as easy as possible. It’s simply about booking a convenient time to allow a technician to switch out your meter. This free replacement of your water meter helps ensure the continued accuracy of your water bill, and in most cases we can complete it in under an hour” says Kevin McCauley, Utilities Kingston’s director of measurement and communications services.

When you receive the pamphlet or reminder notice, it means that meter installers are in your area and you have two weeks to schedule an installation appointment with Neptune. The communication includes details on how to book and prepare for the appointment.

TENANTS: Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice.

LANDLORDS: Landlords are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings.
Neptune Technology Group technicians will always be in uniform and carry photo identification. In addition, all Neptune technicians will be issued with Utilities Kingston contractor ID.

Utilities Kingston thanks its customers and Neptune Technologies for nearly 4,000 water meter changes in the west end of Kingston during the fall of 2015. From now through to spring, an additional 3,000 water meters are being changed in central and west Kingston.

It’s important that customers receive accurate bills for the amount of water consumed by their household or business. Reliable metering equipment is critical to this.

Customers who don’t receive a communication from Utilities Kingston or Neptune in their physical mailbox will not be impacted by this program at this time, and don’t need to take any action. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. Customers are encouraged to always ask people going door-to-door for identification.

You can learn more about what to expect with the water meter replacement program by visiting, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000.

Release source: City of Kingston