Utilities Kingston Warning Customers of Phone Scam

Published on: 2015/06/09 - in News

Utilities Kingston is warning customers about scammers who use a 1-800 phone number to demand immediate payment for utilities.

They report having received a number of calls from customers and other utilities across the province are indicating similar activity.

In a recent incidents, scammers have attempted to convince utilities customers to purchase a retailer gift card or make a credit card payment. The callers are threatening to have utility services disconnected if they do not immediately provide payment. In some cases, people being contacted were asked to send a wire transfer or money order in the amount they claim is outstanding.

Kingston Utilities has requested customers do the following if they receive such a call:

– Do not provide the caller with any personal information, including Utilities Kingston or credit card account numbers.
– Collect any information possible about the caller (ie. number that shows on your call display, names, etc)
– Report the incident to Utilities Kingston customer service at 613-546-0000 during regular business hours, Monday-Friday 8 a.m. – 5:00 p.m.

Utilities Kingston customer service does not place calls from an outbound 1-800 number. The company’s standard procedure for lengthy overdue accounts is to provide multiple notices prior to disconnection and always hand-deliver final notices to the service address before any disconnection is made.

They request that any lengthy overdue accounts be paid at City Hall, or via Paymentus – its third-party credit card payment provider.