Survey: Are You Satisfied with Waste and Diversion Services?

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The City of Kingston wants you to tell them how satisfied you are with its waste and waste diversion services.

A waste customer satisfaction survey is now online and feedback will help direct resources appropriately to reflect the community’s input while helping achieve the Ccity’s goal of diverting 60 percent of household waste from landfill by 2018.

“Last year’s survey gave us a baseline and now we are checking in to see how residents feel we are doing with our collection and diversion programs and services,” says Heather Roberts, manager of solid waste, in a release.

According to the City, the first conducted survey in November 2016 revealed:

• 88.9 per cent of respondents were satisfied or very satisfied with collection services,
• 89.3 per cent were satisfied with the blue/grey box recycling program and
• 84.8 per cent were satisfied with the green bin program

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Along with seeking feedback on satisfaction with collection and diversion services, a new question this year asks about a change to the Waste Bylaw requiring residents to use the green bin for food waste and not only yard waste.

The survey’s questions regarding the use of diversion programs include:

– Giveaway Days;
– the City’s collection reminder app;
– the #WasteNotYGK waste-reduction tip Twitter feed; and
– the Household Hazardous Waste facility (open Thursdays and Saturdays at KARC until the end of this month

You can submit your waste customer satisfaction survey at the City’s solid waste satisfaction page.

Everyone who completes the survey – which ends on Monday, November 20 – will be entered in a draw to win an Apple iPad.

Learn more about these and other City waste and diversion efforts at

Photo: Hans (cc)